Faqs

Certainly, this is the official site of the Lancaster Hotel.
The booking through our web site is completely secure and guaranteed: the Lancaster Hotel uses software with global certificate PCI DSS to manage the personal information of its guests with the best high security standards.
The system will send you an e-mail confirmation with every detail of your reservation and the hotel staff will be available for any possible questions or concerns.

Of course, at the Lancaster Hotel, breakfast is always included in the price!

We will be happy to meet any needs of guests with food allergies or those following special diets.

At the Lancaster Hotel is available a free high speed Wi-Fi throughout the hotel: in the rooms and common areas.

Check-in is from 2pm and check-out by 12pm.

Upon request, and subject to availability, the staff at the Lancaster Hotel will be pleased to meet the demands of free early check-in.
Upon request, and subject to availability, you can get late check-out for an extra fee.

Of course! The reception is open 24/7, to ensure at all times the necessary support.

Of course! The staff will take care of your luggage until the time of departure. The service is complimentary

Of course! We accept all the major credit cards such as Visa, MasterCard, American Express, JCB, Diners

Within 2pm on the second day before the date of arrival, cancellations and changes are free of charge.

In case of particularly important fairs or events, the deadline for free cancellations or changes may be different.
In case of no-show or late cancellation, will be charged a penalty equal to at least the first night for each room booked.
In case of changes after the deadline, it could be an extra charge to the tariff adjustment.

In any case the deadline for cancellations and changes free of penalties is always specified in the booking confirmation e-mail.

NO pets. For special needs please contact us

Of course! The hotel isequipped with an elevator, to comfortably reach all floors of the structure.