Faqs
Faqs
- Is it possible to book from your website?
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Certainly, this is the official site of the Lancaster Hotel.
The booking through our web site is completely secure and guaranteed: the Lancaster Hotel uses software with global certificate PCI DSS to manage the personal information of its guests with the best high security standards.
The system will send you an e-mail confirmation with every detail of your reservation and the hotel staff will be available for any possible questions or concerns. - Is breakfast included in the price?
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Of course, at the Lancaster Hotel, breakfast is always included in the price!
- Have you proposals for those with special dietary needs?
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We will be happy to meet any needs of guests with food allergies or those following special diets.
- Is Wi-Fi available? How much does it cost?
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At the Lancaster Hotel is available a free high speed Wi-Fi throughout the hotel: in the rooms and common areas.
- At what time is check in and check out?
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Check-in is from 2pm and check-out by 12pm.
- Is it possible to have the late check-out and early check-in?
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Upon request, and subject to availability, the staff at the Lancaster Hotel will be pleased to meet the demands of free early check-in.
Upon request, and subject to availability, you can get late check-out for an extra fee. - If arrived late at the hotel, will I find someone in reception?
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Of course! The reception is open 24/7, to ensure at all times the necessary support.
- Can I store my luggage after check-out and collect them before leave town?
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Of course! The staff will take care of your luggage until the time of departure. The service is complimentary
- Can I pay by credit card?
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Of course! We accept all the major credit cards such as Visa, MasterCard, American Express, JCB, Diners
- Until when can I modify or cancel my booking for free?
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Within 2pm on the second day before the date of arrival, cancellations and changes are free of charge.
In case of particularly important fairs or events, the deadline for free cancellations or changes may be different.
In case of no-show or late cancellation, will be charged a penalty equal to at least the first night for each room booked.
In case of changes after the deadline, it could be an extra charge to the tariff adjustment.In any case the deadline for cancellations and changes free of penalties is always specified in the booking confirmation e-mail.
- Can I bring my dog/cat?
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NO pets. For special needs please contact us
- Is there a lift?
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Of course! The hotel isequipped with an elevator, to comfortably reach all floors of the structure.
Safety Faqs
For more details, please visit the dedicated page on the website.
- What measures have been taken by the Lancaster Hotel to deal with the current health situation linked to Covid-19?
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The Lancaster hotel has adopted suitable protocols in line with current law provisions and has introduced specific hygiene and sanitary products, in order to guarantee its guests a relaxing and safe stay.
- Has your hotel taken appropriate measures to maintain a distance of one meter when gathering, for example at breakfast time?
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Yes, we have taken all the measures needed to guarantee the distance of at least one meter between guests.
In the common areas you will find a special distancing signage and in the breakfast room the tables can be used alternately.
- Is public transportation going normally? Is it possible to use them? What about taxis?
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Public transportation is fully functional, as are taxis.
In both cases, the respect of the current rules of social distancing is required, and visitors are helped by the appropriate signs present in all public transports.
- What can I do if I would like to visit downtown but I prefer not to use the public transportation?
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Milan is full of opportunities to move freely without public transport and our Reception Desk it’s at your disposal for giving all the information about it.
You can use, for example, bike rental services (e.g. BikeMi or Mobike), scooter rental or car sharing (e.g. Car2go, Enjoy).
In case you would like to use a taxi, the Reception Desk is in direct contact with the taxi operations center and the wait is usually less than 5 minutes.
Finally, Lancaster Hotel location is excellent for pleasant walks to discover Milan.
The Hotel is only a 20-minute walk from Piazza del Duomo, offering a completely pedestrian walk through the best places in the city.
- Is the mask mandatory everywhere?
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The safety rules about the use of the mask may change, even quickly, based on the trend of the general situation.
Currently (March 2022) in the Hotel it is still mandatory to wear it in the lift and in the common areas.The Reception Desk is at your disposal for any questions you may have.
- Are Supermarkets, restaurant, parks and museums open?
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Milan has slowly returned to normal life… even with little precautions.
Restaurants, parks, museums and shops are open but all of them take the necessary measures to ensure the distance and safety of their visitors.
Milan it’s an alive city that offer its famous vital atmosphere, looking forward to welcoming the many visitors who choose it every year as a tourist or business destination ... even with a mask and a meter away!
- Where can I book a PCR test for the Covid-19 Virus?
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Very close to the hotel you will find a private medical centre that offers PCR test for the Covid-19 service. The PCR test is usually done in the morning and the result is guaranteed in 24 hours, if necessary, also in English.
The Reception Desk it’s at your disposal for booking the PCR test.
The cost will be charged to the hotel bill.
Feel safe at Lancaster Hotel
The traditional hospitality of the Lancaster Hotel has not changed!
The Lancaster Hotel has adopted specific prevention measures to accommodate its guests in total safety.
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