Faqs

Certainly, this is the official site of the Lancaster Hotel.
The booking through our web site is completely secure and guaranteed: the Lancaster Hotel uses software with global certificate PCI DSS to manage the personal information of its guests with the best high security standards.
The system will send you an e-mail confirmation with every detail of your reservation and the hotel staff will be available for any possible questions or concerns.

Of course, at the Lancaster Hotel, breakfast is always included in the price!

We will be happy to meet any needs of guests with food allergies or those following special diets.

At the Lancaster Hotel is available a free high speed Wi-Fi throughout the hotel: in the rooms and common areas.

Check-in is from 3 p.m. and check-out by 12 p.m.

Upon request and subject to availability, our staff will be happy to accommodate early check-in or late check-out requests.

Of course! The reception is open 24/7, to ensure at all times the necessary support.

Of course! The staff will take care of your luggage until the time of departure. The service is complimentary

The modification/cancellation terms are always clearly stated in the booking confirmation email. Please refer to the email you received for all details.

We are sorry, but pets are not allowed in the hotel. If you have specific needs, please contact the Reception for assistance.

Of course! The hotel is equipped with an elevator, to comfortably reach all floors of the structure.

Like many Italian cities, Milan also applies a tourist tax, for those staying in 3-star hotels the tax is €7.00 per night per person

However, if you belong to the following categories, you will be exempt from paying it:

• Young people under 18;
• Young people up to the age of 30 who stay overnight in hostels, for the achievement of social, educational or cultural activities;
• Relatives or companions in Milan for reasons of hospitalization or hospitalization in health facilities present in the municipality or province;
• People undergoing hospitalization or hospitalization in the structures present in the municipality or province and their companions;
• Law enforcement personnel present in Milan for service reasons;
• Students up to the age of 26 enrolled in Milanese universities;
• Persons with disabilities and their carers;
• Provincial, regional and national Civil Protection volunteers;
• Belonging to voluntary associations in the event of disasters subject to notification by the Municipality of Milan.

To fill in the tourist tax exemption form, ask at reception. Our staff will be happy to help you.
 

Unless otherwise agreed, payment is at check-out.

If you have planned your departure during the night or very early in the morning, we suggest you settle the bill the evening before your departure, so as to facilitate and speed up check-out.

You can pay with in cash, with any credit or debit card or with PayPal. 

We accept all the major credit cards such as MasterCard, Visa, American Express, Diners Club, Discover, JCB.